Most of us in business today overuse the age-old adage of” giving 100%”. In fact, if the truth be known, many of us encourage and prod our colleagues, contemporaries, and subordinates within our businesses to “give 110%”, whatever that means and if there is such a thing, which I don’t think there is. And then we create spreadsheets, charts, and graphs that identify the various components of our market deliverables and illustrate the amount of revenue, margin, and profit each component contributes, and to what degree internal resources—personnel and cash—are consumed by each channel or component. Generally, our charts attempt to depict the relative contribution—or consumption—of every major product and service group/family that comprises our solution set. In the end,…
Category Archives: Uniforms
Employees & Customers – Loyalty is Key
08/20/2009 Posted in Uniforms Comments (0) Subscribe to RSS
(The following is part of an ongoing thought I’ve been having recently regarding the impact our employees have on the bottom line of our businesses. Whether you’re in the service industry or not, I think we can all stand to be reminded of what our employees mean to our success.)
All of us that deliver a product or service into today’s competitive marketplace are somewhat akin to a keynote speaker, in a way. All great speakers understand that the degree to which they are roundly embraced by their audience and followers is not simply a matter of their breadth and depth of knowledge in their field of expertise, or of their stage presence, charisma, and the entertaining nature of their…
Happy Employees = Growth (part 2 of 2)
08/18/2009 Posted in Uniforms Comments (0) Subscribe to RSS
So yesterday we took a look at The Harvard Business Review’s Service-Profit Chain. If you didn’t get a chance to read that. Check it out now.
What can we conclude from all of this data? It is loyal and productive employees that are the key element in the formula for creating customer loyalty. Our employees serve as the link between our products and services, and our customers. So we want pleasant, satisfied employees interacting with and creating value for our customers. But do we, really? Have we considered that what we ask, or make, our employees wear on the job either helps or hurts employee morale and affects their willingness and desire to create and deliver customer value? Have…
Don’t be boring
08/03/2009 Posted in Uniforms Comments (0) Subscribe to RSS
QUESTION: Which one is the doorman?
ANSWER: Both.
Why settle for the usual or predictable? Think outside the box. Ace Hotels did. (click the link for an overview of the new look from Cool Hunting).
What in business are you doing that’s just like everyone else? Why not be different?
What’s the big deal about uniforms?
07/13/2009 Posted in Uniforms Comments (0) Subscribe to RSS
A question we’re often asked here at OOBE is “What’s the big deal about uniforms?” We could offer up lots of reasons, but at the end of the day, we’ve been able to narrow down the answers to four key points. Four areas of everyone’s business (in the service industry) on which uniforms can have a direct impact. We’ve narrowed these areas to:
#1: UNIFORMS CAN BE AN INDIRECT SOURCE OF REVENUE
#2: UNIFORMS CAN BE THE FIRST IMPRESSION OF YOUR BRAND.
#3: UNIFORMS CAN GAIN CUSTOMERS AND KEEP THEM COMING BACK.
#4: UNIFORMS CAN KEEP YOUR EMPLOYEES HAPPY AND DECREASE TURNOVER.
Take a look at our overview of these four points to learn more.
Contact Us Today to Learn How Oobe Can Help Transform Your Uniform Program.