We all know what entrepreneurship is. It is the cover-all-bases, create-from-whole-cloth style of leadership that must be exercised in order to establish or re-launch a new business entity and achieve sustainable success doing so. Some people mistakenly believe the central theme of entrepreneurship is the great big idea, but there have been plenty of game-breaking ideas that have been brought into the commercial landscape only to fall flat and fail miserably. Given the choice, I would much rather take hold of a somewhat pedestrian, but defensible, business idea or opportunity and support it with a market-winning strategy and near-perfect execution. There have been plenty of highly successful businesses built and sustained for the long-term on products…
Category Archives: Leadership
Take two of these and call me in the morning…
07/05/2010 Posted in Leadership Comments (1) Subscribe to RSS
The above phrase was once widely and regularly quoted as the standard instructions given by a doctor to his/her patient when the patient was prescribed a regimen of pills or tablets to take to cure an ailment of some sort. Not a whole lot of pomp and circumstance, but medicine was somewhat simpler in those days and not as many options were available to doctors in terms of antibiotics and other disease-fighting medications.
Wow. That prescription surely seems incredibly simple and unassuming today. Why… every medication that I receive from the pharmacy comes in a bag containing circulars and precautionary statements that take at least 15 minutes to read (I generally don’t), and the pill bottle itself provides every possible…
Receptivity in “Critical” Times
01/26/2010 Posted in Customer Service, Leadership Comments (2) Subscribe to RSS
A few days ago, for no particular reason except that I happened to be thinking about some of my discussions that day, I took a marker and wrote on one of the flip charts in our conference room reserved for internal meetings, the phrase, “Criticism provides an opportunity for improvement.” I came back into that room for some reason the next day and found that someone had added the word “Constructive” to the phrase to create a new phrase, “Constructive criticism provides an opportunity for improvement.”
It took about four nanoseconds for that act to really get under my skin. I guess our society has advanced to the point and we are so smart that we can now be selective…
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